Summary
The principal of Apro Network Professionals has twenty years supporting personal computer systems and networks and started this firm in 1990. Certified Novell Engineer since 1993 and currently.* Effective communicator with computer system end-users and technicians. Experienced working independently, with branch offices with central Information Technology locations, and within larger corporate settings. Specializes in providing a broad range of services to small businesses.

• Resolved hardware and software problems for clients
• Recommended hardware and software products for clients
• Installed and configured various network operating systems and applications
  Examples:
  • various MS Windows operating systems, including 2000 Server
  • Novell Netware 3, 4, 5
  • Novell Groupwise
  • Arcserve backup
  • Corporate/enterprise anti-virus solutions
• Installed and configured various network protocols: Ethernet, Token Ring, TCP/IP, IPX/SPX
• Installed and configured Cisco Pix firewall
• Troubleshooter on numerous system and networking problems
• Installed and operated FreeBSD systems as Internet servers (Web, POP3, DNS, etc.)
• Designed & hosted World Wide Web pages for clients with various kinds of businesses
• Implemented e-mail systems from initial installation to user training
• Technical editor of three Internet related books for major computer book publishing company
• Arranged and oversaw subcontractor work (wiring, training)
• Taught technical subjects at public technical college and in corporate setting

Technical Experience

MS-Windows 3x, 95, 98, ME, XP Windows 2000 Server Windows NT Server Windows 2000 Novell Network Operating System LAN Server Network Operating System OS/2 Operating System FreeBSD Operating System DOS, various versions

Ethernet Token Ring ISDN Frame Relay DSL HTML DNS Cisco Pix Firewall Routers, switches, hubs

Ethical statement: Providing an ethical service to our clients is as important to us as our technical skills

A code of ethics is available to prospective clients upon request

Past Affiliations
Germantown Chamber of Commerce
Network Professional Association
Independent Computer Consultants Association
Novell - Certified Novell Engineer